Sayzi (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information across our products and services, including our website, mobile app, email communications, social media, competitions, and more.
By using Sayzi products and services, you agree to the practices described in this policy.
1. Scope
This Privacy Policy applies to:
The Sayzi website (sayzi.app)
The Sayzi mobile app
Email marketing and newsletters
Social media channels and interactions
Competitions, promotions, and surveys
All users globally
2. What Data We Collect
We collect the following categories of personal data:
a) Information You Provide Directly
Name, email address, phone number, and contact details
Account credentials (username, password)
Content submitted through forms, feedback, or support requests
b) Voice Recordings and Learning Data (App)
Audio recordings of your voice during language practice
Transcripts, performance data, and progress statistics
c) Device and Usage Information
Device identifiers (e.g., device ID, IP address)
Browser type, operating system, app version
Usage analytics, crash logs, interactions with our site and app
d) Cookies and Tracking Technologies
Cookies and similar tools for analytics, user preferences, and advertising
See Section 7 (“Cookies and Analytics”)
e) Social Media and User Content
Public profile information and content if you interact with us (e.g., tagging, messaging, commenting, competitions)
User-generated content, testimonials, or competition entries
f) Marketing and Communications Data
Email address and consent preferences for newsletters and marketing
Responses to surveys, promotions, or competitions
g) Demographic Information (App)
Age and gender (if provided during setup or use)
Used to personalize your experience, localization, and character interactions
h) Single Sign-On (SSO) Data
If you register or log in using SSO (Google, Apple, Facebook), we may collect your name, email address, profile photo, and other data authorized by your SSO provider
3. How We Use Your Data
We use your data to:
Operate, maintain, and improve our website, app, and services
Deliver personalized learning, practice, and feedback
Process your voice data using AI for real-time analysis
Personalize your experience, including age- and culture-appropriate content
Authenticate your identity via SSO
Communicate updates, offers, support, and changes
Administer competitions, surveys, and promotions
Provide marketing and advertising (with your consent, where required)
Comply with legal obligations and enforce our Terms
Providing demographic information is optional. Some personalization features may not be available without it. You may update or request deletion of demographic data at any time.
4. Voice Recordings and AI Processing
Collection and Use
When you use Sayzi, we record, process, and store your voice for language learning, feedback, analytics, and improvement.
AI Processing Your voice is processed by automated (AI-based) systems. While we aim for accuracy and usefulness, AI outputs may not always be correct, complete, or suitable for your situation. They are intended to support learning, not replace professional judgment.
Insights and Research We may anonymize and aggregate voice recordings and transcripts to:
improve and personalize Sayzi
develop new features and services
train and enhance AI models
generate insights, analytics, or reports for research, educational, and commercial purposes
These uses will never personally identify you.
Storage and Retention Voice recordings are securely stored and retained for as long as your account is active.
If you cancel your account, recordings are deleted within one (1) year.
If you request deletion, data is deleted within thirty (30) days.
Sharing Recordings are not shared with third parties except:
where required to deliver the service (e.g., hosting, AI processing),
as anonymized and aggregated datasets for research or commercial purposes,
where legally required, or
with your explicit consent.
5. Single Sign-On (SSO)
If you register or log in with an SSO provider (Google, Apple, Facebook), we may receive your name, email, and profile photo as permitted by your provider and the permissions you grant. Your use of SSO is governed by the provider’s privacy policy. You may disconnect SSO at any time, though this may limit your access to certain features.
6. Data Security and Encryption
We use industry-standard measures to protect your data:
Encryption in transit and at rest
Technical and organizational safeguards to prevent unauthorized access, loss, or misuse
While we take reasonable steps, no system is 100% secure. Please contact us with any concerns.
7. Cookies and Analytics
We use cookies and similar technologies to:
remember preferences
analyze site and app usage
improve functionality
support targeted advertising (with consent where required)
You can manage cookies in your browser or app settings. Disabling may limit features.
We may also share anonymized and aggregated usage data with research, educational, or commercial partners to improve English language learning and AI systems.
8. Email Marketing and Communications
If you subscribe to newsletters or marketing:
We collect your email and consent preferences
We may use third-party platforms to manage communications
You may unsubscribe at any time via the email link or by contacting us
9. Competitions, Promotions, and Surveys
If you participate in a competition, survey, or promotion:
We collect your contact and entry information
Data is used to administer the event and, if permitted, for marketing
Data is retained only as long as necessary
10. Social Media Interactions
If you interact with Sayzi on social media, we may collect your public profile information and content, in line with platform settings. User-generated content may be featured for promotional purposes, subject to your consent where required.
11. International Data Transfers
To deliver services, your personal data may be processed and stored in countries outside your own, including North America and other locations where our trusted providers operate.
Where required by law (e.g., EU GDPR), we rely on approved legal mechanisms such as Standard Contractual Clauses (SCCs) or their equivalent to safeguard international data transfers.
Some AI and analytics providers may process anonymized or aggregated voice data outside your country, under the same safeguards.
12. Children’s Privacy
Sayzi is not intended for children under 16, or the minimum age required by local law. We do not knowingly collect data from children below this age without parental consent. If you believe we have done so, please contact us for deletion.
13. Your Rights
Depending on your location, you may have rights to:
access your personal data
correct or delete your data
restrict or object to processing
data portability
withdraw consent at any timelodge a complaint with a data protection authority
Please note that requests to delete your account or data will not affect our continued use of anonymized or aggregated data that does not personally identify you. Certain data (such as login details) may also be required to maintain your account; deletion of such data may require account closure.
We retain personal data only as long as necessary to provide and improve the Sayzi service, comply with legal obligations, resolve disputes, and enforce agreements.
Voice recordings, transcripts, and performance data are retained for the life of your account. They are used to:
personalize your learning experience,
provide feedback and progress tracking, and
improve the overall service.
If you cancel your account, all associated recordings and related data will be deleted within one (1) year.
If you request deletion, we will delete all relevant data within thirty (30) days.
Data from competitions, marketing, and communications is retained only as long as needed for those purposes.
We may continue to use anonymized and aggregated data (which does not identify you personally) for research, analytics, and product improvement even after your account or personal data is deleted.
15. Third-Party Services and Subprocessors
Sayzi relies on trusted third-party service providers for hosting, authentication, analytics, payments, and AI processing. These providers may process personal data only to deliver their services, under confidentiality and security obligations.
We may also share anonymized and aggregated data with educational, research, or commercial partners. We do not sell personal data.
Categories of subprocessors include:
Cloud hosting and storage providers
Speech recognition and AI technology providers
Authentication/login providers
Analytics and crash reporting providers
Payment processors
16. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via this page, email, or in-app notice. Please review it regularly.
17. Contact Us
If you have questions about this Privacy Policy or your personal data, contact: