Sayzi Privacy Policy

Sayzi (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your information across our products and services, including our website, mobile app, email communications, social media, competitions, and more.

By using Sayzi products and services, you agree to the practices described in this policy.

This Privacy Policy applies to:

• The Sayzi website (sayzi.app)
  
• The Sayzi mobile app
• Email marketing and newsletters
• Social media channels and interactions
• Competitions, promotions, and surveys
• All users globally
  

We collect the following categories of personal data:

a) Information You Provide Directly

• Name, email address, phone number, and other contact details
  
  
• Account credentials (username, password)
  
  
• Content submitted through forms, feedback, or support requests
  
  

b) Voice Recordings and Learning Data (App)

• Audio recordings of your voice during language practice
  
  
• Transcripts, performance data, and progress statistics
  
  

c) Device and Usage Information

• Device identifiers (e.g., device ID, IP address)
  
  
• Browser type, operating system, app version
  
  
• Usage analytics, crash logs, interactions with our website and app
  
  

d) Cookies and Tracking Technologies

• Cookies and similar technologies for analytics, user preferences, and advertising
  
  
• See “Cookies and Analytics” for more details
  
  

e) Social Media and User Content

• Public social media profile information and content if you interact with us (e.g., tagging, messaging, commenting, entering competitions)
  
  
• User-generated content, testimonials, or competition entries
  
  

f) Marketing and Communications Data

• Email address and consent preferences for newsletters and marketing
  
  
• Responses to surveys, promotions, or competitions
  
  

g) Demographic Information (App)

• Age and gender (as provided during account setup or in-app use)
  
  
• Used only to personalize your experience, localization, and character interactions
  
  

h) Single Sign-On (SSO) Data

• If you register or log in using a third-party SSO service (such as Google, Apple, or Facebook), we may collect your name, email address, profile photo, and other data authorized by your SSO provider
• The specific information depends on the SSO provider’s privacy policy and the permissions you grant
  

We use your data to:

• Operate, maintain, and improve our website, app, and services
  
  
• Deliver personalized language learning, feedback, and analytics
  
  
• Process your voice data using AI for learning, feedback, and service improvement
  
  
• Personalize and localize your experience, including adapting content and character interactions based on age and gender
  
  
• Authenticate your identity and provide secure access using SSO services
  
  
• Communicate with you about updates, offers, support, and service changes
  
  
• Administer competitions, surveys, and promotions
  
  
• Provide marketing and advertising (with your consent, where required)
  
  
• Comply with legal obligations and enforce our terms
  
  

Providing demographic information is optional; some personalization features may not be available without it. You may update or request deletion of your demographic data at any time.

• Collection and Use: When you use the Sayzi app, we record, process, and store your voice for language learning, feedback, and analytics.
• Processing:  Your voice is processed by automated (AI-based) systems for real-time feedback, learning analytics, and service improvement.
• User Access and Transparency: You have full access to your own voice recordings, transcripts, and feedback generated in the Sayzi app. You can view and listen to every recording and transcript associated with your account, as well as the feedback provided by our system. Saynetics Pty Ltd personnel do not have access to any additional personal data or content beyond what is available to you through your account.
• Storage and Retention: Voice recordings are securely stored and retained for as long as your account is active.
• Account Cancellation: If you cancel your account, all voice recordings and related data are deleted within one (1) year.
• Deletion Requests: If you request deletion of your voice data, we will delete all relevant data within thirty (30) days.
• Sharing: Recordings are not shared with third parties unless required to deliver the service, comply with legal obligations, or with your explicit consent.
• Access and Control: You may access and review your voice recordings and related data at any time within the app. If you wish to have your voice recordings and related data deleted, you must cancel your subscription (including free subscriptions) through the app. Once your subscription is cancelled, all associated voice data will be deleted in accordance with our data retention policy.

• If you use a third-party SSO provider (e.g., Google, Apple, Facebook) to register or log in, we may receive information including your name, email, and profile photo, as permitted by your provider and the permissions you grant.
• SSO is used to authenticate your identity and streamline registration and login.
• Your use of SSO is also governed by the privacy policy of the SSO provider; we recommend reviewing their terms.
• You may disconnect your SSO account at any time via your account settings or by contacting us, though this may affect your ability to access certain features.
  

We use industry-standard security measures to protect your personal data:

• Encryption: All data—including voice recordings, personal details, and usage data—is encrypted in transit and at rest.
  
  
• Safeguards: We implement technical and organizational safeguards to prevent unauthorized access, loss, or misuse.
  
  

While we strive to protect your data, no system is completely secure. If you have concerns, please contact us.

We use cookies and similar technologies to:

• Remember your preferences
• Analyze usage of our site and app
• Improve user experience and functionality
• Support targeted advertising (with your consent)
  
  

You can manage cookie preferences via your browser or app settings. Disabling cookies may limit some features.

We may use third-party analytics and advertising providers (such as Matomo), subject to their privacy policies.

If you subscribe to our newsletter or marketing emails:

• We collect your email address and consent to send you updates and offers
• We may use third-party platforms to manage communications
• You may unsubscribe at any time using the link in our emails or by contacting us
  
  

When you participate in a competition, survey, or promotion:

• We collect your contact and entry information
• Data is used to administer the event, notify winners, and, if permitted, for marketing
• Data is retained only as long as necessary for these purposes
  

If you interact with Sayzi on social media (e.g., comments, messages, competitions), we may collect and use your public profile information and content as permitted by the platform and your settings. User-generated content may be featured for promotional purposes with attribution, subject to your consent where required.

To deliver our services, your personal data may be processed and stored in countries outside your own, including (but not limited to) North America and other locations where our trusted service providers operate.

 We take steps to ensure your data is protected wherever it is processed, by requiring our service providers to implement appropriate security and privacy safeguards in line with applicable laws.

Where required by law (such as for users in the European Union), we use approved legal mechanisms for international data transfers, such as Standard Contractual Clauses or equivalent protections.

If you have questions about data storage or international transfers, please contact us using the details in this policy.

Sayzi is not intended for children under 16 years of age.
 We do not knowingly collect or process data from children under this age without verifiable parental consent. If you believe we have collected data from a child, contact us for prompt deletion.

Depending on your location, you may have the right to:

• Access your personal data
• Correct or delete your data
• Restrict or object to processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time (without affecting prior lawful processing)
• Lodge a complaint with a relevant data protection authority
  
  

To exercise your rights, contact us at [insert contact email or webform].

• We retain personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements.
• Voice recordings are stored for the life of your account, deleted within one year of cancellation, and within 30 days of a deletion request.
• Data from competitions, marketing, and communications is retained only as long as needed for those purposes.
  

We may update this Privacy Policy periodically. Material changes will be communicated via this page, email, or in-app notification. Please review this policy regularly.

This Privacy Policy applies to all Sayzi products and services, regardless of how you access or use them.